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Open level789 Legal before account access

level789 Legal gives you a clear view of account access, payment records and data choices before you open an account.

Account access rulesData handling termsPayment record checksContact for changes
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CONTACT ROUTE

Ask about Legal through account support

A direct contact path helps when you need to understand a Legal clause, correct account details or ask why a payment record is being checked. Sign in first when possible, then use the account support route displayed near your wallet and cashier area. We can match your request to the right policy record without asking you to post private details in a public channel.

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Account access

If phone verification or a Legal access rule prevents entry, send the account reference shown on your screen. We use that detail to identify the relevant policy step without requesting your password.

Wallet records

For DANA, OVO, GoPay or QRIS questions, provide the payment reference and date from your account. Our support path can clarify which record is under review and what detail is needed next.

Policy changes

When you want a Legal clause explained or your account details corrected, contact us through the signed-in route. State the requested change clearly so we can reply against the correct account record.

DATA PRACTICE

Protect your Legal choices and data

Legal is also about how we handle the details connected to your account. We separate access checks from payment references, use the signed-in account route for requests, and keep security steps visible…

Account details

We use the details you submit for account access and phone verification to match requests with the correct account. Check your name and phone entry before sending a Legal change request.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references are treated as account records. Share only the reference requested through support, never your wallet PIN or account password.

Cookies

Cookies can support the sign-in path and remember device preferences. If you change browser settings, some Legal access steps may appear again so we can confirm the account session.

Account security

Phone verification is completed before account access, and sensitive changes should be made through the signed-in route. This keeps a policy request connected to the account that submitted it.

Record retention

We retain account and payment references for the period required by the applicable Legal process. Ask support which record is held and why when you need a retention explanation.

Change requests

To request correction, clarification or removal where permitted, contact us from your account and name the exact record. We may need phone verification before changing account-linked details.

Find Legal answers before opening

These Legal answers address the account questions we expect from Indonesian customers before registration. They cover access, data, payment records and policy contact steps, including what to prepare when a request needs phone verification. If your situation is not listed, use the signed-in contact route and refer to the exact account or cashier record involved.

It covers account access, phone verification, data handling, cookies, payment references, record retention and requests to correct or clarify account-linked details. Access depends on local law.

You can begin by reading the applicable terms and preparing accurate account details. Phone verification is required before account access, and service availability applies where local law permits.

We treat DANA and QRIS references as account-linked payment records. If you ask about one, provide its reference and date through the signed-in support route, not your wallet PIN.

Yes, send a correction request through the account contact path and identify the exact field or record. We may request phone verification before changing details connected to account access.

Cookies may support sign-in and device preferences. Changing browser settings can cause the phone verification or account access step to appear again during a new session.

Retention follows the applicable policy process for account and payment references. Contact us with the record reference if you need a clear explanation of what is held and why.

Sign in and use the contact route shown near your account and cashier area. Include the policy message or account reference; availability is where local law permits.

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